USPS.com FAQs (2024)

FAQs

How do I speak to an actual person at USPS? ›

Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives are also available to take your calls: Monday through Friday from 8:00 a.m. to 8:30 p.m. Eastern Time (Alaska and Hawaii are 8:00 a.m. - 9:30 p.m. ET)

What You Can Do: If you still can't find your package and it has been over 24 hours since the 'delivered' status, use your tracking number and submit a service request to your local Post Office™.

Click on “Delivery Instructions” next to your shipment tracking number. The system will ask you to login to your USPS.com account (you can set one up at that time, if you don't already have one). Follow the prompts to see if your address is eligible and to then specify instructions for delivery.

For its 1-800-ASK-USPS customer care line, the Postal Service employs an Interactive Voice Response (IVR) system to answer calls, automatically handling routine issues such as package tracking, finding post office locations and hours, and submitting hold mail requests.

(800) 275-8777

United States Postal Service / Customer service

Complete a Help Request Form

We recommend that you complete our online help request form before you start a missing mail search. Please use a desktop computer to submit your form. We'll forward your request to your local Post Office^™ facility to help locate any missing items.

USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day or so.

If your tracking status says that your order was delivered but you cannot find your package, give it a few days and do your best not to stress. This is not an uncommon scenario, and in most cases, your package will show up.

When you receive a mistaken delivery, call customer service for the delivery company and explain the situation. Give them the tracking number on the package, as well as the name and address on the package if it's different from yours. The company will come and pick up the product within a reasonable time frame.

Can the USPS reroute a package? ›

For a fee, USPS Package Intercept® lets the sender or recipient stop delivery or redirect a package, letter, or flat that is not out for delivery or already delivered. Most domestic mailings with a tracking or extra services barcode are eligible for Package Intercept. You can only request a Package Intercept online.

Most packages deliveries will be placed outside of building entrances (including USPS if the package cannot fit in parcel box). If a package is brought inside a one-bedroom building, it must be placed in a common area that does not block stairwells or hallways for fire exit.

Postal Service Websites

USPS Customer Service - Inquiries and complaints about USPS service, delivery, and operations should be directed to USPS Customer Service, which can be reached by telephone at 1-800-275-8777.

When to call? If there is a delivery delay with your USPS parcel and the USPS.com site has not been updated recently, contact the USPS Package Tracking team. Important Note: USPS.com is the best place to find delivery status of your package. Customer Service agents do not have access to any additional tracking info.

Track a package or use USPS's Email Us form to file a complaint online. Select the reason for your complaint, including delivery issues and complaints about USPS employees or facilities. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711. Locate your local post office to speak with your station manager.

If you experience any issues, please contact the PostalOne! Help Desk at 800.522. 9085 .

Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711. Locate your local post office to speak with your station manager.

United States Postal Service (USPS) – If you have not received your mail, contact your local USPS office or contact ASK USPS at 1-800-275-8777.