CRU Device and Accessories Exchange Policy | AT&T Wireless (2024)

Service Cancellations. You may call us at 800.331.0500 to cancel wireless service. You are responsible for all applicable fees, access charges, taxes, surcharges, and other charges through the end of the bill cycle in which service termination occurs, as well as any applicable Cancellation Fee(see section below). AT&T will refund your Activation Fee, if any, if service is terminated within three days of activation.

Cancellation Fee. Certain discounted device purchases (whether at the time of initial activation or in connection with a subsequent device upgrade) require a service commitment of 1 year or more, and failure to satisfy the applicable service commitment may result in a Cancellation Fee. You may cancel a new Corporate Responsibility User line of service within the first 30 days after the initial activation without incurring a Cancellation Fee (see also section entitled Corporate Equipment (devices and accessories) returns and exchanges below). Otherwise, a Cancellation Fee will apply when you cancel the Corporate Responsibility User line of service prior to completion of the applicable service commitment.

If your business agreement has an Effective Date of February 14, 2024 or after, the Cancellation Fee will be calculated in accordance with the following table unless your agreement expressly specifies otherwise:

Cancellation Fee table

For illustrative purposes only:

Under this Cancellation Fee schedule, a smartphone in Category D that costs $700 at full price (undiscounted retail price) and only $550 when purchased with a 2-year service commitment (discounted retail price) would be subject to a Cancellation Fee of $600 minus $20 for each full calendar month completed under the 2-year service commitment:

If the same $700 Category D smartphone costs $550 when purchased with a longer 3-year service commitment, then the same Cancellation Fee of $600 minus $20 for each full calendar month completed under the 3-year service commitment would apply:

If your legacy business agreement has an Effective Date prior to February 14, 2024, the Cancellation Fee will be calculated as follows unless your agreement expressly specifies a higher Cancellation Fee:

For illustrative purposes only:

Under this legacy Cancellation Fee schedule, a smartphone purchased with a 2-year service commitment would be subject to a Cancellation Fee of $325 minus $10 for each full calendar month completed under the 2-year service commitment.

Please note that (a) if you purchase a device that is shipped to you, you agree to activate the device within 7 days of the shipment date; and (b) if your device is not activated by you, we may activate the device for you within a month of shipping. In either case, your monthly recurring charges and any applicable service commitment will begin upon activation. Please also note that there is no Cancellation Fee if you purchase your device through an installment plan (see section below) or if you purchase your device at full price. 

AT&T Installment Plans or Equipment Installment Plans. If you cancel your AT&T Installment Plan (AIP) or Equipment Installment Plan (EIP) within the 30-day Return Period, then you must return your equipment within the permitted time period. If you do not return your equipment within the permitted time period, then the installment plan balance may be accelerated, and the cost of the equipment (less any down payment) will be charged to your account and becomes due in full. If your return is rejected, your equipment will be returned to you, and you will be charged the remaining balance on your installment plan. If you cancel the AT&T wireless service associated with the equipment on your AIP or EIP any time after the 30-day Return Period, then your installment plan may be in default resulting in acceleration of your installment plan balance, which will be charged to your account and become due. Any refundable down payment may take up to two AT&T bill periods to be processed.